Terms, Privacy & Return Policy

OVERVIEW

This website is operated by Timeless Duodu. Throughout the site, the terms "we", "us", and "our" refer to Timeless Duodu. By accessing our site and/or purchasing from us, you agree to be bound by the following Terms of Service ("Terms"), including any additional terms and policies referenced herein or available via hyperlink.

These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors. Please read them carefully before using our services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or have given consent for any minors to use this site under your supervision. You may not use our products for unlawful purposes or violate any laws in your jurisdiction.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding credit card data) may be transferred unencrypted across networks. You agree not to reproduce, duplicate, copy, sell, or exploit any part of our service without express written permission.

SECTION 3 – INFORMATION ACCURACY

We are not responsible if any information made available on this site is not accurate, complete, or current. The content is provided for general information only and should not be relied upon as the sole basis for decisions.

SECTION 4 – SERVICE & PRICE MODIFICATIONS

Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue products and services without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and in limited quantities. We make every effort to display product colors and images as accurately as possible but cannot guarantee perfect representation on all devices. We reserve the right to limit or discontinue products at any time.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order. You agree to provide current, complete, and accurate purchase and account information. Updates to your account info must be made promptly to avoid delivery issues.

SECTION 7 – THIRD-PARTY TOOLS & LINKS

We may offer access to third-party tools or links, which we do not monitor or control. Your use of such tools or links is entirely at your own risk and subject to the terms of the respective third parties.

SECTION 8 – USER FEEDBACK & SUBMISSIONS

Any comments, feedback, suggestions, or submissions provided to us may be used by us without restriction or obligation. You agree not to post unlawful, offensive, or misleading content.

SECTION 9 – PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy.

SECTION 10 – ERRORS & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

SECTION 11 – PROHIBITED USES

You are prohibited from using the site or its content:

• For unlawful purposes
• To violate any local, international, or national laws
• To infringe on our intellectual property rights
• To harass or discriminate
• To transmit viruses or malicious code
• To spam or scrape the site

SECTION 12 – DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, secure, or error-free service. Products and services are provided "as is" and "as available" without any warranties. Our liability is limited to the maximum extent permitted by Swiss law.

Our products are made with commonly used, skin-friendly materials. However, we cannot guarantee that our products are free from any allergens or will not cause any skin reactions. By purchasing and using our products, you acknowledge that allergic reactions are individual and may vary. Timeless Duodu is not liable for any allergic reactions or skin sensitivities arising from the use of our products.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Timeless Duodu and its affiliates from any claim or demand arising from your breach of these Terms.

SECTION 14 – SEVERABILITY

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remainder shall remain valid.

SECTION 15 – TERMINATION

These Terms remain in effect unless terminated by either you or us. We may suspend or terminate your access if you breach any term or policy.

SECTION 16 – ENTIRE AGREEMENT

These Terms, including any policies or guidelines posted by us, constitute the entire agreement between you and Timeless Duodu.

SECTION 17 – SHIPPING & DELIVERY

We ship worldwide. Shipping costs and estimated delivery times are displayed at checkout. Customs duties, taxes, or import fees may apply depending on your country and are the buyer's responsibility. We are not responsible for delays caused by customs or local postal services.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflicts of law principles.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right to update these Terms at any time.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Business Name: Timeless Duodu
Business Owner: Timon Duodu
Business Address: Libellenstrasse 15, 6004 Luzern, Switzerland
Email: support@tim3l3ss.co
CHE Number: CHE-493.844.536

This Privacy Policy describes how TIM3L3SS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tim3l3ss.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

Your Rights

If you are located in the EEA, you have the right to:

• Access the personal information we hold about you (Art. 15 GDPR)
• Request correction of inaccurate data (Art. 16 GDPR)
• Request deletion of your data (Art. 17 GDPR – "Right to be forgotten")
• Restrict processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Object to processing (Art. 21 GDPR)
• Withdraw consent at any time, if processing is based on consent (Art. 7 GDPR)
• File a complaint with a data protection authority

To exercise any of these rights, contact us at support@tim3l3ss.co.

Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or accounting purposes). This includes order information, customer support records, and marketing opt-ins.

Legal Bases (for EEA Residents)

If you are from the EEA, we process your personal data based on the following legal grounds:

• Contractual necessity – to fulfill our agreement with you
• Legitimate interests – for business improvement and fraud prevention
• Consent – when you voluntarily opt in (e.g., for marketing)
• Legal obligations – when required by law

International Data Transfers

We may transfer your personal information outside of Switzerland and the EEA, including to the United States and Canada (where Shopify is based). Shopify uses Standard Contractual Clauses approved by the European Commission to ensure adequate data protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@tim3l3ss.co or contact us at Libellenstrasse 15, Luzern, 6004, CH.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

RETURNS

We accept returns within 14 days of receiving your order. To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Proof of purchase is required.

Please do not send your purchase back without contacting us first.

To start a return, contact us at support@tim3l3ss.co with your order number and reason for return. We will respond with instructions.

NON-RETURNABLE ITEMS

• Gift cards
• Downloadable products (if any)
• Items purchased on sale or during promotions are final sale and not eligible for return.

REFUNDS

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed to your original method of payment within 7–10 business days. Please note that original shipping costs are non-refundable.

EXCHANGES

We currently do not offer direct exchanges. If you need a different size or item, please return your order for a refund and place a new order.

SHIPPING COSTS

You will be responsible for paying your own return shipping costs unless the return is due to a fault on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service.

INTERNATIONAL RETURNS

For customers outside of Switzerland:

• Customs duties, taxes, and original shipping fees are non-refundable.
• Mark the parcel as "RETURNED GOODS" to avoid additional customs charges.

QUESTIONS?

Email us at support@tim3l3ss.co for any return-related inquiries.

Business Name: Timeless Duodu
Owner: Timon Duodu
Address: Libellenstrasse 15, 6004 Luzern, Switzerland
CHE Number: CHE-493.844.536